While on a very recent working vacation out in my home away from home, Colorado, I was reminded of that first hand. And in line with that need for change in order to positively impact employee engagement, we are also presenting the newsletter in a slightly different way as well. The theme this month is “Who’s the Customer”. And the key point is something I heard and experienced first hand within this past month. That experience centered around an old concept I often think about but had not heard someone say for years. That ideology is to treat each person as if they are your MOST important customer and what that means for you and your team members.

Click the image below to listen to the link to a recent radio spot for more details!