Solution Matrix

Leadership
Challenges

Solution

Poor work ethic, bad attitudes, lying, cheating, alcohol abuse and drug use, theft, fraud

 

  

  • Step One Survey II

    •

    Hiring the right person; Succession and promotion planning; Career path development; Coaching and training; Core competency assessment

  • ProfileXT

  • CheckPoint 360

    •

    Interpersonal communication and productivity enhancement; Interpersonal synergism

     

  • Performance Indicator

  • Customer Service Profile

    •

     

    Team synergy; Behavioral competency; Team productivity

     

  • Team Analysis

  • Performance Indicator

    •

     

    Leadership Measurements

     

  • CheckPoint 360

  • ProfileXT

  • Performance Indicator

  • Team Analysis

  • Organizational Management Analysis

    •

     

    Leadership Training

     

  • Checkpoint 360

  • ProfileXT

  • SkillBuilder

    •

     

    Sales Increases

     

  • ProfileXT

  • Sales Indicator

  • Performance Indicator

  • Team Analysis

    •

     

    Improved customer service

     

  • Step One Survey II

  • Customer Service Profile

  • Performance Indicator

  • Team Analysis

    •

     

    Call Center Turnover

     

  • Step One Survey II

  • Sales Indicator

  • Customer Service Profile

    •

    Organizational Development; Culture change; Values clarification; Core competency determination; Strategy development

  • ProfileXT

  • Checkpoint 360

  • SkillBuilder

  • Team Analysis

  • Organizational Management Analysis

    •

     

    This plus the expertise of Goranson Consulting will enable you to successfully overcome any leadership challenge.


     

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